Product Portfolio 产品体系

Two System Platforms, One Connected Care Experience 两大系统平台,一套互联的护理与服务体验

Maydy builds system-level products rather than isolated devices. The IP Nurse Call System keeps ward communication instant and traceable; the Smart Queue Management System keeps outpatient and service areas orderly and measurable. Each system below includes an overall introduction, core highlights, detailed product terminals and the full system architecture. 迈蒂提供的是系统级产品,而不是孤立设备。IP 护士呼叫系统让病房沟通即时、可追溯;智能排队叫号系统让门诊与服务窗口有序、可量化。每条系统均包含总体介绍、核心亮点、细节产品终端与完整的系统架构图。

System 01 系统 01

IP Nurse Call System IP 护士呼叫系统

A fully digital nurse call platform that turns every bedside call into an actionable signal — routed to the right nurse station, door light and corridor display within seconds. Every call event, escalation rule and light effect is configurable, so one platform can be tuned to any ward and to any country’s nurse-call regulations. 全数字化护士呼叫平台,将每一次床旁呼叫转化为可执行的护理信号——数秒内送达正确的护士站、门灯与走廊屏。呼叫事件、升级规则与灯效均可自定义,一套平台即可适配任意病区与各国护士呼叫法规。

  • Call events, flow & light effects configurable呼叫事件、流程与灯效可自定义
  • Pure TCP/IP & PoE纯 TCP/IP 与 PoE 供电
  • Standalone offline mode支持离线独立运行
  • Full-duplex intercom全双工对讲
  • SIP / IP-PBX ready兼容 SIP / IP-PBX
  • HIPAA & MLPS aligned符合 HIPAA,支持等保

Overall Introduction 总体介绍

The system is switch-centric: bedside terminals, nurse station consoles, corridor displays and the B/S server all connect to a PoE switch, while door lights, bathroom pull cords and code-blue buttons wire into the bedside terminal itself. Devices are powered by PoE over the existing network cabling, so a ward can be rolled out floor by floor and expanded on demand — no re-cabling and no extra power outlets. 系统以交换机为中枢:床头终端、护士站主机、走廊屏与 B/S 服务器统一接入 PoE 交换机;门灯、卫生间拉绳与医生急救按钮则接入床头终端本身。设备由 PoE 通过既有网络线路供电,病区可按楼层分批部署、随需扩容——无需重新布线,也无需增加电源点位。

Calling is multi-level and never silent. The bedside terminal opens a full-duplex hands-free intercom; the door light changes colour by call type; the corridor display announces room and bed numbers with voice and buzzer; and the monitoring & alert center escalates overdue calls by email until they are answered. 呼叫链路多级联动、绝不静默:病床终端发起全双工免提对讲,门灯按呼叫类型变换颜色,走廊屏同步显示并语音播报房间与床位号,监控报警中心则对超时呼叫逐级邮件上报,直至呼叫被响应。

Deployment stays flexible. With a B/S central server the platform delivers auditing, analytics and unified management through any browser; without one it runs completely standalone, so calls and intercom keep working even if the server or the backbone network is unavailable. 部署方式保持灵活:配合 B/S 结构的中央服务器,可用浏览器完成审计、分析与统一管理;脱离服务器亦可完全独立运行,即使服务器或主干网络异常,呼叫与对讲依然可用。

What sets the platform apart is that the call itself is configurable. Call events, escalation rules, display text, door-light colour and flashing pattern, buzzer loudness and timeout thresholds are all defined in configuration, so one hardware platform can be profiled to the nurse-call conventions of different countries — and re-profiled later without replacing a single terminal. 平台最与众不同之处,在于“呼叫本身可配置”。呼叫事件、升级规则、显示文字、门灯颜色与闪烁方式、蜂鸣音量、超时阈值全部由配置定义,因此同一套硬件平台可以生成符合不同国家护士呼叫习惯的配置档案,日后也无需更换任何终端即可重新调整。

  • Typical scenarios适用场景 General wards, ICU, elderly care, infusion areas, psychiatric and isolation wards. 普通病房、ICU、养老护理、输液区、精神科及隔离病房。
  • Ecosystem devices生态设备 Nurse wristbands, anti-wandering wristbands, smart IV alarms and Wi-Fi/Bluetooth vital-sign monitors. 护士手环、防走失手环、智能输液报警器及 Wi-Fi/蓝牙生命体征设备。
  • System integration系统对接 SIP / IP-PBX voice platforms, HIS/EMR and third-party systems through standard interfaces. 通过标准接口对接 SIP/IP-PBX 语音平台、HIS/EMR 及第三方系统。

Product Highlights 产品亮点

One defining capability first — then three core strengths of Maydy’s IP nurse call system. 首先是定义性的招牌能力,其后是迈蒂 IP 护士呼叫系统的三大核心优势。

Signature capability 招牌能力

The call itself is programmable — flow, light and sound included 呼叫本身可编程——流程、灯效与声音皆可自定义

Call events, escalation workflow, display text and door-light behaviour are defined in configuration rather than in firmware. One hardware platform is profiled per site, which is how a Maydy system can be made to match the nurse-call conventions and regulations of any country in the world — no new board, no new firmware, no new terminal. 呼叫事件、升级流程、显示内容与门灯行为全部由配置定义,并非固化在固件之中。同一套硬件平台可按站点生成不同的配置档案——这正是迈蒂系统能够匹配全球任意国家护士呼叫规范与法规的原因:不换板卡、不刷固件、不换终端。

Call events呼叫事件

Build your own event list — routine call, urgent call, code blue, bathroom, infusion, doctor round — each with its own priority, colour, sound and timeout. 自定义事件清单:普通呼叫、紧急呼叫、急救、卫生间、输液、查房,每个事件独立设置优先级、颜色、声音与超时阈值。

Escalation workflow升级流程

Route by care team, shift or room, and escalate to the in-charge nurse, head nurse or duty doctor when a call is not answered in time. 按护理组、班次或房间分配路由;呼叫超时未接即自动升级至责任护士、护士长或值班医生。

Light & sound effects灯效与声音

Door-light colour, flashing rhythm, brightness and buzzer loudness are set per event and per room, with priority arbitration when several calls overlap. 门灯颜色、闪烁节奏、亮度与蜂鸣音量可按事件、按房间设置,多路呼叫并存时按优先级仲裁显示。

Any country’s rules适配各国规范

Because behaviour is configuration, not hardware, a site can be tuned to local codes and hospital policy — for example Germany’s DIN VDE 0834 or the UK’s HTM 08-03 — on exactly the same devices. 行为由配置决定而非硬件决定,因此可在完全相同的设备上按当地规范与院内制度调校,例如德国 DIN VDE 0834、英国 HTM 08-03。

Final compliance is confirmed per project during design — the hardware stays the same, only the configuration changes. 具体合规要求在项目设计阶段逐项确认——硬件不变,仅调整配置。

01 · Security & ROI 01 · 安全与投资回报

  • Bank-grade data security armor 银行级数据安全铠甲 Compliant with U.S. HIPAA and China’s MLPS (等保) standards;
    supports data masking and enterprise-grade backup policies.
    符合美国 HIPAA 及国内等保;
    支持数据脱敏与企业级备份原则。
  • Always-on dual-mode architecture 永不宕机的双模架构 Supports standalone operation without a server;
    supports full server-side auditing.
    支持无服务器独立运行;
    支持服务器完整审计。
  • Cost-saving design 降本设计 Full-line PoE power over existing network cabling;
    compatible with mainstream IP-PBX systems to protect existing voice investments.
    全系 POE 供电,利用现有网络布线;
    兼容市场主流 IP-PBX,保护医院既有语音投资。

02 · Usability & intelligent expandability 02 · 极致易用与智能拓展

  • Unique interaction details 独特的交互细节 Side-mounted cancel button prevents accidental presses;
    magnetic handles support online inspection;
    every device can be monitored online.
    取消按键侧置设计,有效防止误触碰;
    磁吸手柄在线检测;
    全设备在线检测。
  • AI capability pre-installed AI 算力预埋,场景无限拓展 Equipped with a quad-core Cortex-A55 (supporting TensorFlow Lite / Caffe / MXNet);
    ready for facial recognition, fall detection and IV infusion monitoring.
    搭载四核 Cortex A55(支持 TensorFlow Lite/Caffe/MXNet);
    支持人脸识别、跌倒检测、输液监护等。
  • Sensory alert system 一呼百应的感官提醒 Colours configurable by call type;
    works with a passive buzzer with adjustable loudness.
    根据呼叫类型定制颜色;
    配合无源蜂鸣器(响度可调)。

03 · Full IP & strong extensibility 03 · 全 IP 化与强扩展

  • Fully digital TCP/IP architecture 纯 TCP/IP 全数字化架构 A single network cable connects the entire series, enabling plug-and-play capacity expansion. 一根网线,全系互联,扩容即插即用。
  • Wireless fusion across scenarios 全场景无线融合 Built-in dual-mode Wi-Fi and Bluetooth instantly connect vital-sign wristbands, anti-wandering wristbands and smart IV alarms, letting patient data flow freely within the ward. 内置 WiFi+蓝牙双模,秒连生命体征手环、防走失手环及智能输液报警器,让病房数据自由流转。
  • Smart environment control 智能环境控制 Advanced ward terminals include an infrared emission matrix (RMT) to control air conditioning and TV directly, improving the inpatient experience. 高级病房终端内置红外发射矩阵(RMT),可直控空调、电视,提升患者住院体验。

Product Introduction产品介绍

High-end Nurse Station

High-end Nurse Station高端护士站主机

“Care hub, AI brain”
10-inch HD display
Supports IC card
Supports HDMI screen casting
Local data export
External power amplifier
“护理中枢,AI大脑”
10寸高清大屏
支持IC卡刷卡
支持HDMI投屏
数据本地导出
可外接功放

Advanced Bed Terminal

Advanced Bed Terminal高级病床终端

“Whole-room control via a smart screen”
(Bluetooth + Wi-Fi + IR)
7-inch screen
Side-mounted cancel button
Full-duplex intercom
Supports IC card
“一机控全屋,智慧交互屏”
(蓝牙+WiFi+红外)
7寸电子屏
取消键侧置,防误触更安心
全双工对讲
支持IC卡刷卡

Basic Bed Terminal

Basic Bed Terminal初级病床终端

“Whole-room control via Bluetooth + Wi-Fi”
Panel call button with magnetic handset
Side-mounted cancel button
Magnetic handle, online monitoring
Full-duplex intercom
Supports IC card
“一机控全屋”
(蓝牙+WiFi)
面板呼叫键 + 磁吸手柄
取消键侧置,防误触更安心
磁吸手柄,在线监测
全双工对讲
支持IC卡刷卡

Pull Cord

Pull Cord卫生间报警按钮

Side-mounted cancel button
IP68 waterproof
取消键侧置,防误触更安心
IP68防水

Code Blue Button

Code Blue Button医生急救按钮

Side-mounted cancel button
IP68 waterproof
取消键侧置,防误触更安心
IP68防水

Door Light

Door Light门灯

“An alerting light”
RGB full-colour door light
Any colour configurable
“会报警的信号灯”
RGB全彩门灯
支持任意颜色自由配置

Corridor Display

Corridor Display走廊屏

Buzzer and voice announcements
Visual and audible safeguards
配合蜂鸣与语音播报
视觉听觉双保险

Smart Monitoring and Alert Center

Smart Monitoring & Alert Center智能监控报警中心

High-concurrency support: thousands of nurses online and tens of thousands of concurrent messages without packet loss.
Proven architecture: the same technical stack pattern used by Microsoft, Netflix, Uber, Slack, Airbnb and Cursor.
Automated anomaly alerts: email alerts for overdue calls, with escalation that never drops.
Customizable parameters: calling strategy, alert thresholds and display content.
高并发承载:数千医护同时在线不卡顿,万级消息并发不丢包。
全球大厂验证:技术架构与微软、Netflix、Uber、Slack、Airbnb、Cursor 等同源。
异常自动报警:超时呼叫自动邮件报警,逐级上报不掉链。
参数自由定制:呼叫策略、报警阈值、显示内容等均可配置。

System Architecture 系统架构图

Switch-centric topology: bedside terminals, corridor display, nurse station and B/S server all connect to one PoE switch, while pull cords, code-blue buttons and door lights wire into the bedside terminal. 以交换机为核心的拓扑:床头终端、走廊屏、护士站与 B/S 服务器统一接入 PoE 交换机,拉绳、急救按钮与门灯则接入床头终端。

Maydy IP nurse call system architecture: bedside terminals, nurse station, corridor display and B/S server connected to a PoE switch; pull cord, code-blue button and door light wired to the bed terminal 迈蒂 IP 护士呼叫系统架构图:床头终端、护士站、走廊屏与 B/S 服务器接入 PoE 交换机;拉绳、急救按钮与门灯接入床头终端
System 02 系统 02

Smart Queue Management System 智能排队叫号系统

The queue number is created once, in HIS, at registration. Maydy adds an optional self-service check-in, routes the visit into the right department queue, and lets doctor or pharmacy calling software call it to the door display, hall display and voice announcement until the visit is completed. 排队号在 HIS 挂号时一次性生成。迈蒂在此基础上提供可选的自助签到、科室队列调度,并由医生 / 药房叫号软件呼叫,同步至门口屏、综合大屏与语音播报,直至就诊办结。

  • Queue numbers from HIS号源来自 HIS
  • Optional self-service check-in可选自助签到
  • Doctor & pharmacy calling software医生与药房叫号软件
  • Door display & hall display门口屏与综合大屏
  • B/S web consoleB/S 网页管理

Overall Introduction 总体介绍

Patients register in HIS as usual and the queue number is created at that moment; the platform reads the visit over the interface instead of issuing a second number. If the hospital wants arrival confirmation, the visit appears in the kiosk queue and the patient checks in by QR code, ID card or hospital card — check-in is optional, and a site that skips it simply puts every registered patient straight into the waiting queue. 患者在 HIS 照常挂号,排队号在挂号瞬间即生成;平台通过接口读取就诊数据,不再二次发号。若医院需要确认到场,该就诊会出现在自助签到机的待签到列表中,患者扫码、刷身份证或就诊卡即可签到——签到为可选项,不启用时所有挂号患者直接进入候诊队列。

Once a visit is in a queue, the calling software does the work: the doctor calls from the consulting room, the pharmacist calls from the dispensary window, and both reach the doctor door display, the outpatient or pharmacy hall display and the voice announcement at the same time. Recall, transfer to another room or window, and priority rules — appointment first, green channel for the elderly, disabled and military patients — are configurable per department. 就诊进入队列后由叫号软件完成叫号:医生在诊室呼叫,药师在发药窗口呼叫,每次呼叫同时推送至医生门口屏、门诊或药房综合大屏与语音播报。重呼、转至其他诊室或窗口,以及优先级规则(预约优先,老年人、残障人士与军人绿色通道)均可按科室配置。

A call is only closed by an explicit “completed” action, so the statistics describe finished visits rather than calls: waiting time, service time, no-show rate and call volume by doctor, room, window, department or hour, all exportable from the B/S console. 只有执行“完成”动作,该次呼叫才真正闭环,因此统计反映的是已办结就诊而非呼叫次数:可按医生、诊室、窗口、科室或时段查看等候时长、办理时长、过号率与呼叫量,并在 B/S 后台导出报表。

  • Typical scenarios适用场景 Outpatient clinics, pharmacy windows, laboratory and imaging departments, health examination centres and community health service centres. 门诊诊区、药房窗口、检验与影像科、体检中心及社区卫生服务中心。
  • Hardware ecosystem硬件生态 Self-service check-in kiosks, doctor door displays, outpatient and pharmacy hall displays, and the doctor / pharmacy calling software all run on one platform. 自助签到机、医生门口屏、门诊与药房综合大屏,以及医生 / 药房叫号软件,全部运行在同一平台。
  • System integration系统对接 HIS/EMR supplies the queue numbers and visit data; check-in accepts hospital cards, ID cards and medical-insurance QR codes. 由 HIS/EMR 提供排队号与就诊数据;签到支持就诊卡、身份证与医保电子凭证。

Product Highlights 产品亮点

Three strengths that keep the queue moving and the data flowing. 让队列流转顺畅、让数据持续沉淀的三大优势。

01 · HIS-native flow 01 · 以 HIS 为源的流程

  • Queue number issued in HIS 挂号即出号 The number exists the moment the patient registers, so there is no second ticket to print, scan or reconcile. 患者挂号的那一刻号码即已存在,无需再次打票、扫码或对账。
  • Live visit sync 就诊数据实时同步 Registrations, appointments and department transfers are read over HTTP API or HL7, so the queue always matches what HIS knows. 通过 HTTP API 或 HL7 读取挂号、预约与转科信息,队列状态始终与 HIS 一致。
  • Check-in when you need it 按需启用签到 Turn on self-service check-in to confirm arrival, or switch it off and let registration alone start the wait — one platform, one setting. 需要确认到场时启用自助签到;不需要时关闭即可,挂号后直接进入候诊——同一平台,一处开关。

02 · Calling that fits the room 02 · 贴合诊室与窗口的叫号

  • Doctor calling software 医生叫号软件 Call, recall, transfer, pause and complete from the consulting room PC, so the queue keeps moving while the doctor stays with the patient. 在诊室电脑上呼叫、重呼、转移、暂停与完成,医生不必离开诊室,队列持续流转。
  • Pharmacy calling software 药房叫号软件 Dispensary windows call by window number once the prescription is prepared, so patients step forward only when their medicine is ready. 处方配好后,发药窗口按窗口号叫号,患者待药品备好后再上前取药。
  • Door display and hall display 门口屏与综合大屏 The doctor door display repeats the current and next number for that room, while the outpatient or pharmacy hall display lists every active queue. 医生门口屏显示本诊室当前与下一位号码,门诊或药房综合大屏则同屏展示所有在用队列。

03 · Closed loop & data 03 · 闭环与数据

  • Explicit completion 显式完成 A number leaves the queue only when the doctor or pharmacist marks the visit complete, so no call is silently lost. 只有医生或药师标记完成,号码才离开队列,呼叫不会被静默丢弃。
  • Department-level statistics 科室维度统计 Wait time, service time, no-show rate and call volume by department, room, window, doctor or hour, exportable in one click. 按科室、诊室、窗口、医生或时段统计等候时长、办理时长、过号率与呼叫量,一键导出。
  • B/S console in any browser B/S 后台,浏览器即可 Administrators configure queues, priority rules and display layouts from a browser on the hospital network — no client installation on clinic PCs. 管理员在院内网络用浏览器配置队列、优先级规则与显示布局,诊室电脑无需安装客户端。

Product Introduction产品介绍

Self-service Check-in Kiosk

Self-service Check-in Kiosk自助签到机

Confirms arrival before calling
QR code, ID card or hospital card
Optional — switch off to skip check-in
21.5-inch touch screen, voice guidance
呼叫前确认患者到场
扫码、身份证或就诊卡签到
可关闭,不启用则直接候诊
21.5 寸触摸屏,语音引导

Doctor Door Display

Doctor Door Display医生门口屏

Current and next number for one room
Room number and department name
Countdown and “please enter” prompt
PoE powered, single-cable installation
显示本诊室当前与下一位号码
诊室号与科室名称
倒计时与“请进”提示
PoE 供电,一根网线安装

Outpatient Hall Display

Outpatient Hall Display门诊综合大屏

Every outpatient queue on one screen
Split area for notices and health videos
Real-time synchronisation with calling
Supports LCD, LED and TV panels
同屏展示门诊全部队列
分区播放通知与宣教视频
与叫号实时同步
支持 LCD、LED 与电视屏

Pharmacy Hall Display

Pharmacy Hall Display药房综合大屏

Window status and number of waiting patients
Number, window and masked patient name
Voice announcement with adjustable volume
Runs on the same platform as outpatient
窗口状态与候药人数
号码、窗口与脱敏姓名
语音播报,音量可调
与门诊大屏共用同一平台

Doctor Calling Software

Doctor Calling Software医生叫号软件

Call, recall, transfer, pause and complete
Shows the waiting list for the room
Priority and green-channel handling
Runs on the consulting room PC
呼叫、重呼、转移、暂停与完成
查看本诊室候诊列表
优先级与绿色通道处理
运行于诊室电脑

Pharmacy Calling Software

Pharmacy Calling Software药房叫号软件

Calls by dispensary window number
Prescription-ready status for each patient
Recall and re-route between windows
Works with the pharmacy hall display
按发药窗口号叫号
逐条显示处方配药状态
支持重呼与窗口间改派
与药房综合大屏联动

System Architecture 系统架构图

From HIS-issued queue numbers and optional check-in to calling, door and hall displays and explicit completion. 从 HIS 号源、可选签到,到叫号、门口屏与综合大屏显示,直至办结闭环。

Maydy smart queue management system architecture: HIS registration issues the queue number, optional check-in kiosk, queue server, doctor and pharmacy calling software, door and hall displays 迈蒂智能排队叫号系统架构图:HIS 挂号出号、可选自助签到、排队服务器、医生与药房叫号软件、门口屏与综合大屏

Not sure which system fits your site? 不确定哪套系统更适合您的场景?

Tell us the ward layout, outpatient flow or integration requirements, and our engineers will return a device list, network plan and quotation within two working days. 告诉我们病区布局、门诊动线或对接需求,我们的工程师将在两个工作日内提供设备清单、网络方案与报价。